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Genesee County 911 Consortium

Emergency Response Section

When you call 9-1-1, your call is answered by the Emergency CallTaker.

It is then routed to the appropriate agency.

Approximately 75% of the calls per month that come into 911 are for the police.

The remaining calls are routed to the ambulance and fire departments, the Crisis Center, and the Poison Control Center.


If a 911 call is an emergency, it is sent to the Urgent Response Section.

The dispatcher assigned to the urgent response section performs the following duties:

* Service emergency calls
* Computer entry/update
* Computer Inquiry
* National Crime Information Center
* Civil Defense

Examples of Emergency Calls:

* Immediate threat to life and/or property.
* Natural disaster
* Cases in progress or just occurred

Don't hesitate to call 911!


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