When you call 9-1-1 for an emergency it is important to try
and remain calm and give as much information as possible to the
9-1-1 operator. It is important you listen to what the operator is
telling you to do. Stay on the phone until help arrives or until the
operator says its OK to hang up. The 9-1-1 operator will stay on the
phone as long as you need them or until a police or fireman is there
with you. Below are some steps to help you if an emergency occurs.
How to Dial:
sure your know the exact location and address of the emergency
up the receiver or turn on the phone and wait for the DIAL TONE
or press “9”, then ”1” and then “1” again.
for the ring and the 9-1-1 Dispatcher will answer
practice calling 9-1-1 on a real phone
It is important you only call
9-1-1 when it s a real emergency. An emergency is when something
happens and you need help from the police or the fire department or
an ambulance. If you accidentally dial 9-1-1 DO NOT HANG
UP. If you hang up 9-1-1 operators will think there is
What Do I Say?
calm and Speak clearly
carefully to the Dispatchers questions and answer each question
answer all questions. Remember the Dispatcher cannot see your
hand or head gestures.
the Operator what your
your address - IT IS VERY IMPORTANT TO VERIFY THE ADDRESS
ON THE LINE
not hang up until the Dispatcher tells you it is OK to do so.
They may need to ask additional questions about your emergency.
The dispatcher may give you directions to
the directions the Dispatcher gives you and remain calm.
you can, stay by the phone in case the 9-1-1 Operator needs to
call you back.
What to Do if You Can't Speak
leave the phone off the hook or make some sort of
noise to let the dispatcher know there is an
enhanced 9-1-1 providing your address, the Operator can dispatch police assistance to
about Dialing 9-1-1 From Your Cell Phone
sure your know the exact location and address of the emergency.
9-1-1 Operators may not be able to see exactly where you are
calling from. When you call from a Cell Phone it is important to
know your address. Not knowing your location will delay response.
or press “9”, ”1” then “1” again. Then HIT SEND.
for the ring and the 9-1-1 Operator will answer.
TO HELP PARENTS AVOID ACCIDENTAL CALLS
kids to not hang up on an accidental 9-1-1 call. Inform
the dispatcher that the call was an accident
before you hang up.
not pre-program 9-1-1 into your or your child's
cell phone's speed dial. This can lead to
young children how and when to dial 9-1-1 from a
cell phone. Train them to press 9-1-1 and the
“send” button only in an emergency.
is important to remember that even
cell phones without active service can dial
9-1-1. Take batteries out of cell phones before
recycling them or giving them to a child to play
or maintain a landline at home and at work for
9-1-1 calls, as the dispatcher is more likely to
get accurate location information from a
9-1-1 in non-emergency situations prevents
critical emergencies from being attended to.